Get in touch

We welcome your questions, compliments, complaints or feedback.

Frequently Asked
Questions

  • What can I do to help?

    We are a community-funded organisation and rely on donors to support our work. The easiest and most effective way to contribute is to become an Animal Defender with a monthly recurring donation. Alternatively you can give a single donation today using our secure website. We also activate our community of supporters to write to politicians and sign petitions that we use to influence positive change for animals. Visit our Get Involved page to learn more.

  • Will you protect my privacy?

    Yes. HSI values and respects all individuals and organisations seeking to donate time, money or resources to our organisation. We will not disclose information that you may give us, such as your name, address, e-mail address or telephone number, to any third party companies, unless we have your consent. We may disclose your personal information to third party service providers, such as mailing houses, for the sole purpose of assisting with the preparation of our own communications.

  • How are donations used?

    Money donated is put immediately into animal protection, wildlife conservation and environmental programs in Australia and overseas. Most of our income comes from individual donors. Donations are used to fund our animal protection and wildlife projects supporting wildlife rescue centres, rehabilitation and release programs for endangered wild animals, and the investigation of wildlife crime. Your contributions allow us to deliver disaster relief efforts where and when they are needed. They support our work to protect wildlife habitat in Australia and overseas, with initiatives such as the Wildlife Land Trust helping private landholders protect the wildlife habitat on their land.

  • What percentage of my donation goes to HSI’s animal protection and environmental projects?

    Over 80% of the money HSI raises goes directly to our animal protection projects and conservation work in Australia and overseas. Around 10% of our expenditure is invested in fundraising to increase our capacity to fund projects in future years. The remaining 10% of expenditure is spent on day-to-day operational costs to maintain our office, and ensure we deliver all of our projects and campaigns in the most efficient way possible.

  • Is my donation tax-deductible?

    Yes. All donations to HSI of $2 or more are tax deductible (Australia only).

  • How do I change/cancel my regular monthly gift?

    You can make changes or cancel your regular monthly gift at any time by calling us on 1800 333 737 or sending an email to admin@hsi.org.au. We can update your credit card or bank account information, adjust the amount of your monthly gift and ensure we’re sending you the information you want to receive.

  • How do I change my contact details/account information with HSI?

    Please let us know about your new address, contact details or account information by calling 1800 333 737 or email admin@hsi.org.au.

  • I have set-up a regular monthly gift. What date will it get processed?

    HSI processes all regular monthly gifts on the 15th of every month (or next working day).  We have one processing date for automatic regular monthly gifts to keep our administration costs to a minimum.

  • How should I send feedback or a complaint?

    The form on our contact us page is the best way to send all types of feedback.

Please use the contact box above for general queries. For media requests, contact Rhiannon Cunningham on 0406 017 588.