We welcome your questions, compliments, complaints or feedback.
We are a community-funded organisation and rely on donors to support our work. The easiest and most effective way to contribute is to become an Animal Defender with a monthly recurring donation. Alternatively you can give a single donation today using our secure website. We also activate our community of supporters to write to politicians and sign petitions that we use to influence positive change for animals. Visit our Get Involved page to learn more.
Yes. HSI values and respects all individuals and organisations seeking to donate time, money or resources to our organisation. We will not disclose information that you may give us, such as your name, address, e-mail address or telephone number, to any third party companies, unless we have your consent. We may disclose your personal information to third party service providers, such as mailing houses, for the sole purpose of assisting with the preparation of our own communications.
Money donated is put immediately into animal protection, wildlife conservation and environmental programs in Australia and overseas. Most of our income comes from individual donors. Donations are used to fund our animal protection and wildlife projects supporting wildlife rescue centres, rehabilitation and release programs for endangered wild animals, and the investigation of wildlife crime. Your contributions allow us to deliver disaster relief efforts where and when they are needed. They support our work to protect wildlife habitat in Australia and overseas, with initiatives such as the Wildlife Land Trust helping private landholders protect the wildlife habitat on their land. Donations made to disaster appeals are restricted to funding disaster response, except for new monthly donations which help to fund ongoing work to protect animals.
Over 80% of the money HSI raises goes directly to our animal protection projects and conservation work in Australia and overseas. Around 10% of our expenditure is invested in fundraising to increase our capacity to fund projects in future years. The remaining 10% of expenditure is spent on day-to-day operational costs to maintain our office, and ensure we deliver all of our projects and campaigns in the most efficient way possible.
Yes. All donations to HSI of $2 or more are tax deductible (Australia only).
You can make changes or cancel your regular monthly gift at any time by calling us on 1800 333 737 or sending an email to email@example.com. We can update your credit card or bank account information, adjust the amount of your monthly gift and ensure we’re sending you the information you want to receive.
Please let us know about your new address, contact details or account information by calling 1800 333 737 or email firstname.lastname@example.org.
HSI processes all regular monthly gifts on the 15th of every month (or next working day). We have one processing date for automatic regular monthly gifts to keep our administration costs to a minimum.
The form on our contact us page is the best way to send all types of feedback.